Top Questions

How do I change or cancel my order?

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We strive to process and ship your order as quickly as possible. For that reason, we may have limited ability to modify or cancel an order; however, if you contact us immediately following your purchase, we’ll do our best to accommodate your request. Simply email us.

Why doesn’t Ultra-Shake come pre-mixed and ready to drink?

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We use ultrafreeze technology to make our shakes easy to store and preserve the valuable nutrients they contain. The powder form also makes them lightweight and easy to carry—there’s no need to refrigerate just toss them in your bag and go!

Where does Ultra Shake Ship?

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Currently we are able to ship to all locations within the United States as well as U.S. military locations worldwide. Additionally we can ship to the following:

Guam
Puerto Rico
The U.S. Virgin Islands
More locations coming soon!.



Subscription Service

How do I modify or cancel my subscription service?

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We make it easy to modify, pause or cancel your subscription service. Simply send us an email at order@ultra-shake.com. We will send you a link to confirm the change in your subscription

I didn't know I was subscribed and saw a charge. What do I do?

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Oh no! We're happy to explain! We have tried very hard to make our website and free trial program as clear and transparent as possible to avoid these situations. In fact, we even set up a pop-up in our check-out and we also reiterate our terms in your trial order confirmation email, as well as, in an email reminder we send you after ordering your trial just to be absolutely sure you know how it all works! If you are not receiving these emails, please check your spam folder. If you find our emails there for some reason please mark them as “NOT SPAM".

I just canceled. Can I restart my service plan again?

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Of course! Restart a service plan anytime!



Product

When is the best time to drink Ultra-Shake?

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Although any time is a good time for ultra-shake, you can optimize your results by utilizing the shake at certain times. We suggest using it as a pre-workout fuel if it’s been a while since you've eaten or a post work out snack to help recharge your body. For more information, check out our blog on how to get the most health benefits from Ultra-Shake.

Does Ultra-Shake contain allergens like gluten or peanuts?

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Our peanut butter shake is the only flavor that contains peanuts. Additionally, all of our products are lactose free and our vegan varieties are completely dairy-free. Our green shake does contain wheat grass, but remains gluten free. For specific information about each flavor, please check out our product pages.

Can I use liquids other than water with my shake?

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Although it may be tempting to add your favorite beverage to Ultra-Shake, we recommend only using water. Water allows the nutrients to re-hydrate and provide the most health benefits possible. Mixing the powder with other liquids may affect the quality, nutrition, and results you get from the shake.

Can Ultra-Shake help me lose weight?

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Our nutrient packed protein shakes are ideal for people wanting to lose weight, trim down, and tone up. They make an excellent snack option on the go and can even serve as a meal replacement from time to time. The Ultra-shake is an excellent addition to a well-balanced, healthy diet.

Can Ultra-Shake help me gain weight?

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Our protein shake is a great way to boost your results from the gym and can help you build muscle mass if that is your goal. The protein and nutrients included in our shake will help keep you energized and fueled for your workouts, as well as help you recover. As part of a well-rounded, healthy diet, our products can help you reach your unique goals.

How should I store Ultra-Shake?

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One of the best characteristics of ultra-shake is its portability. There is no need to keep it refrigerated and it can handle a variety of weather conditions while you’re on the go. This is why we utilize the ultrafreeze technology and provide the shake in powder form.

Why doesn’t Ultra-Shake come pre-mixed and ready to drink?

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We use ultrafreeze technology to make our shakes easy to store and preserve the valuable nutrients they contain. The powder form also makes them lightweight and easy to carry—there’s no need to refrigerate just toss them in your bag and go!

Are the ingredients in the shake organic?

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Whenever possible, we use organic ingredients that are carefully selected to be eco-friendly and nutritious, without the use of harmful chemicals.

Who should drink Ultra-Shake?

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Our protein shakes are ideal for all individuals looking to improve their health through nutrition and a healthy lifestyle. It can be a part of any healthy lifestyle no matter what your goals may be!

Is Ultra-Shake Kosher?

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Yes, our products are all Kosher.



Shipping

Where does Ultra Shake Ship?

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Currently we are able to ship to all locations within the United States as well as U.S. military locations worldwide. Additionally we can ship to the following:

Guam
Puerto Rico
The U.S. Virgin Islands
More locations coming soon!.

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When can I expect to receive my order?

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Most orders deliver in 3 business days or less. Once your order has shipped, you will receive a tracking number so you know when to expect your shakes.

Do you ship to P.O. boxes and military addresses?

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We do! We ship to P.O. and APO/FPO (military) boxes in every state.

Ware honored to support members of our nation’s military, and ship to all APO, FPO, or DPO military addresses. When placing your order, select the Military shipping option to help ensure your package arrives safely.

 

Due to heightened security, unfortunately only limited tracking information is available on military orders and we are unable to track them after they leave the United States. Most military packages are delivered within 3-8 business days, however depending on location and other external factors, including military inspection, some orders may experience additional delays.

 

When shipping to an APO, FPO, or DPO address, please use the following format when completing your shipping address:

 

Example:
John Smith
Address Line 1
Address Line 2 (if needed)
APO, AP 91645-0000 (ZIP code for your location)
USA

 

Note: The 4-digit ZIP code extension is required for all military addresses. Please make sure to enter this extension when placing your order to help ensure your package arrives as quickly as possible.

 

There is no need to enter the actual city, state, or country where you are located. Enter APO, DPO, or FPO for the city and AA, AP, or AE for the state.

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Shake The Meal

Do I need to have a meal plan to receive this program

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The Shake the Meal plan is designed for individuals with active meal plans with a food company.

When and How often do you ship?

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The Shake The Meal plan is a weekly service. We ship out meals to arrive the first day of your meal plan We ship by USPS and the shakes arrive usually before 3pm. USPS does not deliver on Sundays.

If I stop my meal plan can I continue receiving the shakes?

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The Shakes are sent independent of your meal plan, so they will continue to be delivered until you email us to pause or cancel the weekly shipments. The meal plan company that you work with will not notify us.