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General FAQ

  • DO YOU OFFER FREE SHIPPING?
    We're charging $5 for shipping and handling.
  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?
    We partner with FedEx and USPS to ensure your products arrive quickly. You can expect your product approximately 5 days after placing your order. And we’ll email you the tracking information as soon as your product ships. If you have any trouble locating your order, call us at 866-THE-ULTRA, Monday – Friday, 10am – 6pm ET.
  • TO WHERE DOES ULTRA SHIP?
    We ship throughout the United States, including all U.S. military locations around the world (customers in Hawaii and Alaska may experience slightly longer delivery timelines). We also ship to Puerto Rico, Guam, and the U.S. Virgin Islands. And for our international friends, we’re working on shipping to you very soon.
  • WHERE DO YOU SOURCE ULTRA INGREDIENTS?
    We believe in bringing you the best ingredients on earth, so we source the purest, most nutrient-dense, healthful ingredients, wherever they may be found. Most of our ingredients are sourced in the United States from reputable vendors certified for Good Manufacturing Practices – they’re also Kosher and Halal certified. We also look for certifications such as organic and ethically wildcrafted (which means ingredients are harvested from the wilderness without harming the natural habitat or impacting its continued growth). Some of our herbs come from overseas, most of them from areas that have a long tradition of growing and using herbs for medicine under safe conditions. As for our powders, we source the majority of our fresh produce and herbs in markets local to our manufacturing facility in the United States as this requires less energy for transportation and supports small organic farms in our communities.
  • ARE ULTRA-SHAKES PRODUCTS NUT-FREE? GLUTEN-FREE? ORGANIC?
    You won’t find any eggs, peanuts, tree nuts (such as almonds, cashews, walnuts), fish (such as bass, cod, flounder), shellfish (such as crab, lobster, shrimp), soy, or gluten* in our Ultra Green Shake, Our Peanut Butter Chocolate is only drink that has some peanuts. They’re also Kosher. We source organic ingredients wherever possible; in some cases, we even source ingredients that are wild-harvested, which means no restricted pesticides, herbicides, fungicides, or chemical fertilizers are used. *The Daily Good contains wheat in the form of wheatgrass, a non-gluten ingredient.